Optimising the digital customer experience by embedding a design led culture, leveraging technology and driving innovation

Digital CX Transformation Financial Services will focus on every aspect of Digital CX strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue.

In today’s environment, where customers are demanding more from digital platforms, the need to deliver a superior digital customer experience can help differentiate your offering and drive competitive edge.

Through a range of workshops, panel discussions, roundtables and case study presentations, key topics will focus on the business case for Digital CX, cultural development, employee engagement, capturing insights, personalisation, effectively communicating with your customer base and different types of technology can support your overall strategy.

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2018 Key Speakers

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Key Themes Include:

 

Embracing innovative and disruptive strategies in CX

 

Changing mind-sets and behaviour to build a customer centric company culture

 

Aligning people, technology and process to improve business outcomes and customer experience

 

Leveraging technology to deliver a seamless customer experience: AI, Automation, Block chain, chat-bots and data

 

Delivering a personalised customer experience through machine learning and advanced analytics

 

Turning the voice of the customer into actionable insight

 

Creating an engaging end-to-end customer journey

What You’ll Learn

Embrace innovative and disruptive CX strategies

Turn the voice of the customer into actionable insight

Translate customer experience improvements into clear business value for your organisation

Design personalised customer experiences which translate into real journeys

Keep up with the most innovative fintech companies

Who Will You Meet

Head of Customer Experience

Head of Innovation

Head of Lean

Head of Customer Loyalty

Customer Transformation Digital

Head of Customer Engagement

Head of Customer Design

Media Partners