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Implementing change to gain a competitive edge and meet the needs of a demanding customer base

In 2016 the number of people conducting all or some of their financial transactions online increased by 10% to 19.6million, meanwhile, 461 branches closed. Whilst inescapable, digitalisation creates disruption and makes it even more difficult to ‘know your customer’. The social and technological landscape is pushing financial services to evolve at a faster rate than ever before.

Furthermore, the introduction of digital channels shines a spotlight on other areas for improvement such as; data analytics, effectively communicating with your customer base and company culture. Join us to learn how forward thinking companies in FS are implementing the changes customers expect.

The 2017 CX Transformation: Financial Services Forum will explore key issues facing the financial services sector; providing the opportunity to learn from CX leaders across FS, offering a streamed and interactive agenda, including workshops and discussion groups tailored towards businesses at different points in their journey. 

2017 Speakers Include:

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Key Themes Include:

 

Embracing innovative and disruptive strategies in CX

 

Driving employee engagement to deliver customer experience

 

Turning the voice of the customer into actionable insight

 

Using digitalisation and automation to deliver a seamless customer experience

 

The impact of the FCA on customer experience

 

Translating customer experience improvements into clear business value for your organisation

 

Adapting your organisation to meet customer needs

What you’ll learn

Embrace innovative and disruptive CX strategies

Turn the voice of the customer into actionable insight

Translate customer experience improvements into clear business value for your organisation

Design personalised customer experiences which translate into real journeys

Keep up with the most innovative fintech companies

What our Attendees are Saying

2017 Sponsors & Exhibitors
2017 Media Partners