Challenges, Obstacles and Solutions: A Road Map to Customer Centricity in Financial Services

Challenges, Obstacles and Solutions: A Road Map to Customer Centricity in Financial Services

Organisations need to ensure they are meeting the needs of their customers through a customer-centric culture in order to retain their customer base; this is integral to business success in a highly saturated marketplace. CX Network spoke exclusively to two industry experts about the key challenges, obstacles and solutions in creating a customer-centric culture in the financial services industry.


Please note: That all fields marked with an asterisk (*) are required.