Infographics

Who is the Digital Customer of Today?

Who is the Digital Customer of Today?

With the rapid growth of digital touchpoints, tools and devices, the expectations for the digital customer experience are increasing exponentially. As customers turn to digital channels and devices to conduct their interactions with brands and organisations, this handy infographic will explore what the digital customer of today looks like for the Banking, Insurance and Financial Services industries.

Customer Confidence is on the Rise

Customer Confidence is on the Rise

Understand how your clients can build on their customer confidence and leverage a stronger confidence level to build loyalty and to serve as a defence against new market entrants. 

CX Network have teamed up with key speaker Jim Marous, publisher of Retail Banking Strategies for The Financial Brand, to put together this new infographic looking at trends in customers’ loyalty, engagement, and satisfaction in the banking industry.