Why your customer facing staff aren’t the key to better customer engagement

Why your customer facing staff aren’t the key to better customer engagement

Rachel Haworth, Customer Experience Director, Coventry Building Society presented a case study on How Coventry Building Society Used Culture to Improve the Customer Experience, focusing on understanding customers, achieving a stable and long lasting customer centric culture as well as the relationship between employee experience and customer experience.


Please note: That all fields marked with an asterisk (*) are required.