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2016 Agenda



Join Europe’s leading financial services companies to learn how to: 

  • Embrace innovative and disruptive CX strategies: Find out how StandardLife are adopting a co-creation approach with customers to improve their offering

  •  Turn the voice of the customer into actionable insight: Learn how MetroBank are re-engineering processes with the customer in mind

  • Translate customer experience improvements into clear business value for your organisation: Hear how Zurich Insurance  have reduced cancellations by 24% in 5 customer journeys

  •   Design personalised customer experiences which translate into real journeys: Discover how Lloyds are turning customer experience strategies into reality

  • Keep up with the most innovative fintech companies: Hear from Atom Bank, Osper, Zopa,Civilised Bank and Masthaven Bank 


2016 Speakers Include:


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