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6-7 December, 2017 | London, UK

Speakers

2016 Speakers included:


BNP Paribas Cardif
Gregory Desfosses
Chief Customer & Digital Officer
BNP Paribas Cardif
Lloyds Banking Group
Rachel Narinesingh
Head of Customer Experience and Communications
Lloyds Banking Group
Zurich Insurance
Cordula Winter-Schweizer
Head of Customer Experience
Zurich Insurance
Santander
Julian Sills
Head of Customer Experience
Santander
Barclays
James Geddes
Head of Customer Experience - Personal Banking Operations
Barclays
AIG
Adam Elliott
Global Head of Customer Experience
AIG
TSB
Nicola Whittleton
Head of Customer Relations
TSB
Standard Life
Stephen Ingledew
Managing Director, Marketing
Standard Life
Prudential Assurance
Linda Conner
Head of Customer Experience
Prudential Assurance
Metro Bank
Natalia Monvoisin
Head of Voice of the Customer
Metro Bank
Masthaven Bank
Jon Hall
Managing Director
Masthaven Bank
Euroloan Group
Petra Mengelt
Director of Customer Experience
Euroloan Group
Head of Operations and Innovation
Will Beeson
CivilisedBank
Head of Operations and Innovation
Nationwide
Chad Rogerson
Head of Customer Diversity & Vulnerability
Nationwide
Unum
Helene Gullen
Head of Customer Experience
Unum
National Savings & Investments
Jill Waters
Acting Director, Retail
National Savings & Investments
Nationwide
Nicola Key
Head of Customer Journeys & Change
Nationwide
Atom Bank
Michael Sherwood
Head of Customer Experience
Atom Bank
Osper
Alick Varmer
CEO
Osper
Zopa
Amy Miller
CMO
Zopa
RSA
Van Valdez
Head of Insight
RSA
Unicredit
Leveque Raffaele
Head of Customer Insights
Unicredit
David Kohler
David Kohler
Director, CX and Service Design, Investment Solutions & Products
Credit Suisse