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6-7 December, 2017 | London, UK

Speakers


Metro Bank
Paul Riseborough
Chief Commercial Officer
Metro Bank
N3W Strategy
Nils Schmeling
CX Navigator: currently Head of Innovation and Start Up at ING
N3W Strategy
Monzo
Tristan Thomas
Head of Marketing and Communications
Monzo
OP Financial Group
Ulla Jones
Design Strategist, Omni Channel Experience
OP Financial Group
HSBC
Tim Hughes
Head of Customer Excellence
HSBC
Perpetual Experience™
Carl Lyon
Professional Facilitator, Thought Leader and Author
Perpetual Experience™
Bupa
Anna Wilcox
Head of Customer Experience
Bupa
Old Mutual Wealth
Christina Dolding
Head of Customer Experience and Innovation
Old Mutual Wealth
Starling Bank
Patrick Vardhan
Head of Customer Service
Starling Bank
Funding Circle
Emma Van Dikjum
Global Head of Borrower Producr
Funding Circle
WPA Group
Mark Southern
Commercial Director
WPA Group
Coventry Building Society
Rachel Haworth
Customer Experience Director
Coventry Building Society
Santander
Julian Sills
Head of Customer Experience
Santander
Innovation Bubble
Simon Moore
CEO and Psychologist
Innovation Bubble
Atom Bank
Lisa Wood
Chief Marketing Officer
Atom Bank
OTM
Tim Sennitt
Strategic Communications Director
OTM
NFU Mutual
Chris Pettit
Head of Strategy
NFU Mutual
Direct Line
Katrina King
Director of Customer Value and Experience
Direct Line
Lloyds Bank
Mike Dowson
Head of Design Forward
Lloyds Bank