\"
6 - 7 December, 2016 | Pestana, London, United Kingdom

Meet the Speakers


David Kohler
David Kohler
Director, CX and Service Design, Investment Solutions & Products
Credit Suisse

2016 Speakers include:


Gregory Desfosses
Gregory Desfosses
Chief Customer & Digital Officer
BNP Paribas Cardif
Rachel Narinesingh
Rachel Narinesingh
Head of Customer Experience and Communications
Lloyds Banking Group
Cordula Winter-Schweizer
Cordula Winter-Schweizer
Head of Customer Experience
Zurich Insurance
Julian Sills
Julian Sills
Head of Customer Experience
Santander
James Geddes
James Geddes
Head of Customer Experience - Personal Banking Operations
Barclays
Adam Elliott
Adam Elliott
Global Head of Customer Experience
AIG
Nicola Whittleton
Nicola Whittleton
Head of Customer Relations
TSB
Stephen Ingledew
Stephen Ingledew
Managing Director, Marketing
Standard Life
Linda Conner
Linda Conner
Head of Customer Experience
Prudential Assurance
Natalia Monvoisin
Natalia Monvoisin
Head of Voice of the Customer
Metro Bank
Jon Hall
Jon Hall
Managing Director
Masthaven Bank
Petra Mengelt
Petra Mengelt
Director of Customer Experience
Euroloan Group
Will Beeson
Will Beeson
CivilisedBank
Head of Operations and Innovation
Chad Rogerson
Chad Rogerson
Head of Customer Diversity & Vulnerability
Nationwide
Helene Gullen
Helene Gullen
Head of Customer Experience
Unum
Jill Waters
Jill Waters
Acting Director, Retail
National Savings & Investments
Nicola Key
Nicola Key
Head of Customer Journeys & Change
Nationwide
Michael Sherwood
Michael Sherwood
Head of Customer Experience
Atom Bank
Alick Varmer
Alick Varmer
CEO
Osper
Amy Miller
Amy Miller
CMO
Zopa
Van Valdez
Van Valdez
Head of Insight
RSA
Leveque Raffaele
Leveque Raffaele
Head of Customer Insights
Unicredit