04 - 05 December, 2018 | Hilton London Kensington, London, United Kingdom

Adrian Odds

Director of Strategy & Market Propositions

10:20 AM Optimising the Entire CX Journey: Aligning Improvements in CX with CCM for Maximum Impact

  • Recognising the importance of CCM within the CX improvement journey
  • How should CCM operations be aligned with CX initiatives?
  • Optimising business performance: Driving down costs and improving efficiency while increasing CX impact

Check out the incredible speaker line-up to see who will be joining Adrian.

Download The Latest Agenda