04 - 05 December, 2018 | Hilton London Kensington, London, United Kingdom

Enrique Gomez Alonso


Chief Customer Officer
Zurich Spain


4:45 PM Improving Customer Loyalty and Retention through Experience: Changing Mindsets and Improving Business Outcomes

  • Creating a customer experience culture: Gaining buy-in from the board by speaking in the right language, educating and delivering results
  • The business case for driving loyalty and retention vs. new business
  • Back to basics: The importance of focusing on people and internal process optimization
  • Key strategies for building customer loyalty and trust through better experiences
  • Keeping abreast of emerging technology that can support the customer strategy


Check out the incredible speaker line-up to see who will be joining Enrique.

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