04 - 05 December, 2018 | Hilton London Kensington, London, United Kingdom

Jane Cormack

Product Development and Delivery Director
Start Up Loans, British Business Bank

2:40 PM Designing a Customer Experience that Drives Business Outcomes

  • Aligning people, technology and processes
  • Changing mind-sets and behaviours in pursuit of a customer centric company culture
  • Creating an engaging end-to-end customer journey that supports business objectives
  • Turning the voice of the customer into actionable insights across all touchpoints

Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda