04 - 05 December, 2018 | London, UK

Jane Cormack


Product Development and Delivery Director
Start Up Loans, British Business Bank


2:20 PM Designing a Customer Experience that Drives Business Outcomes

  • Aligning people, technology and processes
  • Changing mind-sets and behaviours in pursuit of a customer centric company culture
  • Creating an engaging end-to-end customer journey that supports business objectives
  • Turning the voice of the customer into actionable insights across all touchpoints


Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda