04 - 05 December, 2018 | Hilton London Kensington, London, United Kingdom

Ross Hunter


Product Direct, Retail Banking
Post Office


9:50 AM Panel Discussion: Putting Your Customer at the Centre of your Digital Transformation

  • How does customer experience drive the digital transformation strategy?
  • What are the biggest challenges with aligning customer experience with the digital transformation strategy?
  • What is the best way to assess digital maturity levels and develop smart digital transformation plans?
  • How can you ensure the organisation evolves to think and act digital in everything they do?
  • How can customers help transform the customer journey?
  • What new and emerging digital technologies are being utilised to engage with customers in new and creative ways?


Check out the incredible speaker line-up to see who will be joining Ross.

Download The Latest Agenda