04 - 05 December, 2018 | London, UK

Steve Snowdon


Head of Lean
Mashreq Bank


11:40 AM IPA’s Impact on the Banking Industry: Enhancing Customer Experience and Operational Efficiency

  • Quick overview of IPA technology and how it is impacting the financial services sector: RPA, AI, ML and OCR
  • Understanding how IPA technology can improve Customer Experience outcomes
  • The CX Transformation business case for RPA: Identifying the need, selecting the right technology and ROI
  • Operational benefits of RPA: Mitigate risk and comply with regulations whilst increasing core customer oriented processes
  • Aligning people, process and technology to the benefit of customers


Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda