Ulla Jones

Design Strategist, Omni Channel Experience
OP Financial Group


10:00 AM MOVING CX DESIGN TO A MORE STRATEGIC PLACE IN YOUR ORGANISATION

  • Implementing change; taking a look at where OP Finance were with their CX strategy when they made the decision to change
  • Organising team structure to move CX strategy to C-Level 
  • Measuring the success of CX design