04 - 05 December, 2018 | Hilton London Kensington, London, United Kingdom

Resource Centre

Digital CX Transformation Financial Services Event Guide

4th-5th December 2018 - View the event guide: Benefits of attending: Build the business case for customer experience and compete in an experience economy: Hear how Legal and General are driving up revenue and achieving exponential growth whilst exceeding cu ...

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The Impact of Size, Age and Culture on Digital CX Strategies

Providing a seamless digital customer experience within financial services is about establishing appropriate and convenient channels for your customers that allow them to engage with their banking provider when and where they desire, and on the channel of their choice. This article will compare t ...

How To Guide: Selecting Your CX Vendor

Utilising customer experience software can form the foundation of a robust CX strategy. With the market for vendor solutions booming, this guide will take you through the steps to select the right vendor which will fit into your digital experience architecture, integrate seamlessly with your busi ...

Who is the Digital Customer of Today?

With the rapid growth of digital touchpoints, tools and devices, the expectations for the digital customer experience are increasing exponentially. As customers turn to digital channels and devices to conduct their interactions with brands and organisations, this handy infographic will explore wh ...

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The Mighty Sword: Social Media as a Customer Experience Tool in Financial Services

With their long history and important role in global society, financial institutions have traditionally been characterised as being conservative and risk averse.  Enter social media.  An open platform for customers to review their experiences, air grievances, freely share opinion and details about interactions with the organisations they choose to engage...

The Customer Experience Evolution: Engaging with Customers at an Emotional Level

An interview with Stephen Ingledew, Managing Director, Customers and Marketing at Standard Life Customer Management IQ spoke with Stephen Ingledew, Managing Director, Customers and Marketing at Standard Life about the current customer experience evolution in financial services. In this interview Ingledew shares top tips for inspiring advocacy and loyalty in...

Customer Confidence is on the Rise

Understand how your clients can build on their customer confidence and leverage a stronger confidence level to build loyalty and to serve as a defence against new market entrants. CX Network have teamed up with key speaker Jim Marous, publisher of Retail Banking Strategies for The Financial Brand, to put together this new infographic looking...

Is your company keeping up with tech savvy customers?

Today's advancing digital capabilies are breeding a culture of tech savvy customers. Financial services companies are expected to perform consistently to meet rising client expectations and provide a seamless brand and customer experience. Download our infographic to find out more about current user expectations for an omni-channel customer experience in...

The Power of Personalisation: From Novelty to Necessity

In order to remain competitive in a saturated market, financial institutions are endeavouring to shift power into the hands of the consumer by introducing elements of personalisation into their customer experience model. CX Network spoke exclusively to Tristan Thomas, Head of Marketing & Community, Monzo about taking personalisation to a...

Challenges, Obstacles and Solutions: A Road Map to Customer Centricity in Financial Services

Organisations need to ensure they are meeting the needs of their customers through a customer-centric culture in order to retain their customer base; this is integral to business success in a highly saturated marketplace. CX Network spoke exclusively to two industry experts about the key challenges, obstacles and solutions in...