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04 - 05 December, 2018 | London, UK

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2017 Customer Experience Transformation in Financial Services Agenda

5th - 7th December 2017The 7th annual Customer Experience Transformation Financial Services Conference is gathering the most senior CX directors from businesses across the Financial Services sector. Our expert 2017 speaker-line up includes:Lisa Wood, Chief Marketing Office ...

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The Mighty Sword: Social Media as a Customer Experience Tool in Financial Services

With their long history and important role in global society, financial institutions have traditionally been characterised as being conservative and risk averse.  Enter social media.  An open platform for customers to review their experiences, air grievances, freely share opinion and details about interactions with the organisations they choose to engage...

The Customer Experience Evolution: Engaging with Customers at an Emotional Level

An interview with Stephen Ingledew, Managing Director, Customers and Marketing at Standard Life Customer Management IQ spoke with Stephen Ingledew, Managing Director, Customers and Marketing at Standard Life about the current customer experience evolution in financial services. In this interview Ingledew shares top tips for inspiring advocacy and loyalty in...

Customer Confidence is on the Rise

Understand how your clients can build on their customer confidence and leverage a stronger confidence level to build loyalty and to serve as a defence against new market entrants. CX Network have teamed up with key speaker Jim Marous, publisher of Retail Banking Strategies for The Financial Brand, to put together this new infographic looking...

Is your company keeping up with tech savvy customers?

Today's advancing digital capabilies are breeding a culture of tech savvy customers. Financial services companies are expected to perform consistently to meet rising client expectations and provide a seamless brand and customer experience. Download our infographic to find out more about current user expectations for an omni-channel customer experience in...

The Power of Personalisation: From Novelty to Necessity

In order to remain competitive in a saturated market, financial institutions are endeavouring to shift power into the hands of the consumer by introducing elements of personalisation into their customer experience model. CX Network spoke exclusively to Tristan Thomas, Head of Marketing & Community, Monzo about taking personalisation to a...

Challenges, Obstacles and Solutions: A Road Map to Customer Centricity in Financial Services

Organisations need to ensure they are meeting the needs of their customers through a customer-centric culture in order to retain their customer base; this is integral to business success in a highly saturated marketplace. CX Network spoke exclusively to two industry experts about the key challenges, obstacles and solutions in...