Rachel Haworth

Customer Experience Director
Coventry Building Society


11:45 AM CASE STUDY: HOW COVENTRY BUILDING SOCIETY HAVE USED CULTURE TO IMPROVE THE CUSTOMER EXPERIENCE?

  • Understanding customers’ needs and making decisions in the interest of customers
  • Achieving a stable and long lasting customer centric culture to achieve a consistent customer experience
  • Employee Engagement: The relationship between employee experience and customer experience