04 - 05 December, 2018 | Hilton London Kensington, London, United Kingdom

Abhijit Akerkar


Head of Applied Sciences, Business Integration
Lloyds Banking Group


2:00 PM Transforming Customer Experience through AI

  • AI overview: Understanding how AI can transform CX and unlock business  value
  • Educating the business: Building the business case for AI, cultural development and securing buy-in
  • Creating a strong foundation and building AI capability: Enabling impactful customer interactions whilst improving operational efficiency
  • Integrating new technology with old: Overcoming the challenges with working with legacy systems


Check out the incredible speaker line-up to see who will be joining Abhijit.

Download The Latest Agenda